Privacy Policy

Last updated: September 2026

Grandad’s Shed respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it, how we protect it and the rights available to you under UK data protection law.

1. Information we collect

When you place an order, contact us, create an account, sign up for marketing or browse our website, we may collect information including:

• your name, billing address and delivery address;
• your email address and telephone number;
• order, delivery, returns and customer-service information;
• payment-related information processed securely by our payment providers;
• device, browser, IP address and website usage information; and
• marketing preferences and communications with us.

2. How we use your information

We use personal information where necessary to:

• process and fulfil orders;
• arrange delivery, collection, returns and refunds;
• respond to enquiries and provide customer support;
• operate, secure and improve our website and services;
• prevent fraud and comply with legal, tax and accounting obligations; and
• send marketing where you have consented or where otherwise permitted by law.

3. Legal bases

Depending on the circumstances, we process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate business interests, or because you have given consent.

4. Shopify, payments and service providers

Our online store is hosted by Shopify. We also use service providers that may help us with payments, delivery, website operation, analytics, communications and other business functions. These providers may process personal information only where needed to provide their services to us or as otherwise permitted by law.

Payment card information is handled by our payment providers and is not stored by Grandad’s Shed as full card details.

5. Cookies and analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand how visitors use the store and support marketing. Where required, we will ask for your consent before using non-essential cookies.

6. Sharing your information

We do not sell your personal information. We may share information with trusted service providers such as Shopify, payment providers, couriers, professional advisers and technology providers where necessary to run the business, fulfil an order, comply with the law or protect our rights.

7. International transfers

Some service providers may process personal information outside the United Kingdom. Where this happens, appropriate safeguards are used where required by UK data protection law.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal, tax and accounting requirements.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, receive a portable copy of certain data, and withdraw consent where processing is based on consent.

To exercise your rights, contact us at hello@grandads-shed.com.

10. Marketing

You can unsubscribe from marketing emails at any time using the unsubscribe option in the message or by contacting us. Unsubscribing from marketing will not stop essential service messages relating to an order or enquiry.

11. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

12. Children

Our store is not intended for children and we do not knowingly collect personal information from children for the purpose of selling our products to them.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the UK Information Commissioner’s Office.

14. Contact us

Grandad’s Shed
Bishop Wilton, York
Email: hello@grandads-shed.com
Telephone: 01759 306777

We may update this policy from time to time to reflect changes to our business, legal requirements or the services we use.