Delivery & Returns
All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. If an item is out of stock, we will get in contact with you about your delivery date.
FREE local delivery on all orders placed over £20
|£5.01 to £25.00
£25.01 to £33.00
|£33.01 to £50.00
£50.01 to £100.00
£100.01 to £150.00
£150.01 to £200.00
The following postcodes may require an additional delivery charge.
TQ, AB, DD, DG, EX, G, KW, KA, IV, KY, ML, TA, PH, EH, LL, TR, PL, PA
Once the order is confirmed, we will contact you with the additional delivery cost.
The date of delivery for your order may vary due to carrier shipping practices, delivery location, the method of delivery and the number of items ordered, and in addition, your order may be delivered in separate shipments.
We have different delivery services for different products offered on our website. Please contact us with any queries at email@example.com or call us on 01759 306 777.
For Furniture items (Living Room, Dining Room, Bedroom, select Seating):
Smaller furniture items can be sent via next working day parcel service. Larger items will be delivered by 2 man delivery. Please contact us at firstname.lastname@example.org or call us on 01759 306 777 for details of specific products. We will contact you after you order has been placed confirming the delivery service of your furniture pieces.
Smaller deliveries which have been nominated to be sent by courier will be delivered on the next working day unless specified otherwise. Any order to be sent via next working day delivery must be paid/on account, in stock and confirmed by 12 pm the day prior to delivery. If this deadline is missed, goods will be dispatched on the following working day. If a delivery is attempted unsuccessfully, the courier will leave a card with a unique reference number and depot details. The customer can then contact the courier directly to re-arrange the delivery at their convenience. We are however unable to accept liability for any extra costs incurred in these circumstances.
Larger deliveries will be delivered using a 2 man service. Delivery time ranges from 7 to 14 days. Within 24 hours of your purchase, we will contact you with a 2 hour time slot for delivery and if you are unable to accept delivery it will be rescheduled for the next available delivery date to that area. If you are not contactable we will attempt the delivery on the scheduled time and day. If you are not available, one further delivery attempt will be made at no extra charge. Redelivery will only be attempted if we are able to contact you. If delivery is missed due a fault of the delivery service, the items will be redelivered at no extra charge. Please note that delivery times given are given as best estimates and we will not be held liable for any other costs incurred due to a late delivery. If a delivery is failed because the customer is not available, one further delivery attempt will be made free of charge. Any subsequent deliveries will be chargeable at the same cost as the original delivery. If a delivery is failed because an incorrect customer address is provided or the wrong item has been ordered then a full redelivery charge will be applicable. Charges are non-refundable in the case of cancelled or collected orders.
The standard delivery includes delivery to a room of your choice only. The drivers will not unbox, assemble or unpack the items on this delivery service. Our white glove service includes unboxing the items, removing the packaging and assembling the items. This is charged for by item. This service must be booked in advance prior to the delivery being routed. It is not possible to request this service on the day of delivery. Please get in contact with us at email@example.com if you would like to upgrade your service.
Any customer choosing to invite the drivers into their house to deliver the goods to the requested room do so at their own discretion. Although the drivers try their best to be careful, we cannot be held liable for any damage incurred during the delivery.
For Accessories, Lighting:
Depending on the item you have ordered, delivery is sent by Royal Mail First Class or Royal Mail Express 48. The following estimated delivery times are subject to the products being in stock. If an item is out of stock, we will contact you with an alternative delivery time. For all Accessories and Lighting items, please allow 1-3 working days for the delivery of your item(s). Please allow 3 days for your parcel to arrive before contacting us.
For select Seating:
Sofas, Armchairs and select dining chairs. These items will have a comment in their description referring to their delivery. Please contact us at firstname.lastname@example.org for any queries. These pieces are made to order and delivery is between 12 and 14 weeks. We will contact you with delivery information after your order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com including a picture illustrating the damage and send your item to The Studio Manor Farmhouse Youlthorpe York YO41 5QW
Refunds: Damaged items should be immediately reported to firstname.lastname@example.org. Please include a picture illustrating the damage.
For Furniture items
We will get in contact with you to arrange an appropriate solution. We only refund damaged or defective furniture items.
For all other items
Please report the issue to email@example.com and send your item to The Studio Manor Farmhouse Youlthorpe York YO41 5QW You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You could consider using a trackable shipping service when returning an item. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The goods should be returned to us in a new, unused and re-saleable condition, either in or with their original packaging and instruction labels. If the goods are not in a re-saleable condition, we reserve the right to refuse a refund, or deduct up to 20% of the purchase price from the refund amount.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.