Delivery

Delivery method, cost and timing depend on the product and delivery postcode.

Smaller items

Smaller items are normally sent by parcel courier. Available delivery options and charges are shown at checkout.

Furniture and larger statement pieces

Please contact us with the product link, delivery postcode and access details before ordering an item marked “Delivery quote required”. We will confirm the delivery charge and arrangements for that item.

If checkout shows “Delivery quote required — charged separately” or a £0 quote-required option, this is a placeholder: it does not mean free delivery. Delivery is charged separately and must be agreed before dispatch. If you have already ordered, contact us so we can confirm the quote.

Access and collection

Please tell us about stairs, narrow doorways, restricted access and parking limitations. Check that large items will fit through the access points and into their intended space.

Collection is currently from Bishop Wilton, York, by arrangement. We will confirm the exact collection details when your order is ready. Contact us before booking your own courier so that availability and collection arrangements can be checked.

Delivery timing

Lead times vary by product and supplier. Contact us to confirm current availability and the estimated delivery timeframe, especially if you need an item by a particular date. No fixed delivery date is promised unless expressly agreed.

Unless another delivery timeframe is agreed, goods will be delivered within 30 days of the contract being made, in accordance with applicable consumer rights.

Email hello@grandads-shed.com or call 01759 306777.

Returns and cancellations

Standard online purchases

For most standard goods bought online, including standard furniture and sale items, you can cancel within 14 days after receiving your order. You then have a further 14 days to return the goods after telling us you wish to cancel.

Our existing 30-day returns period from purchase is an additional offer for standard goods. Contact us within that period to arrange a return. It does not shorten or replace your statutory cancellation rights.

To cancel or arrange a return, email hello@grandads-shed.com with your order number and the items concerned, or call 01759 306777. We will confirm the appropriate return address and instructions. Do not send goods to a supplier without agreed instructions.

Condition and return transport

You may inspect goods as you would in a shop. Where legally permitted, a deduction may be made for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

Where disclosed before purchase and permitted by law, customers pay the direct cost of returning unwanted goods. Large-item return transport can be significant; ask us for return arrangements and an estimate before ordering. This does not apply to costs we are legally required to bear for faulty, damaged or incorrectly supplied goods.

Refunds for statutory cancellation

We refund the product price and standard outbound delivery charge where the statutory cancellation right applies. Additional costs for a premium delivery option above the standard service are not refunded. Refunds are made to the original payment method, without undue delay and within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier, where applicable.

Custom-made and personalised goods

Change-of-mind cancellation rights do not normally apply to goods made to your specifications or clearly personalised. This does not affect your rights if goods are faulty, damaged or not as described.

Faulty, damaged or incorrect goods

Contact us as soon as possible with your order details and photographs where helpful. We will resolve the issue in accordance with your statutory rights. Standard furniture is not excluded from those rights, and sale items have the same statutory rights as full-price goods.

Nothing in this policy limits your statutory rights.