Delivery & Returns

Delivery

We deliver across the UK. Delivery method, timescale and cost vary depending on the size of the item and the delivery postcode.

Smaller items

Smaller items are normally sent using a parcel courier. The available delivery option and charge will be shown at checkout or confirmed before dispatch.

Furniture & statement pieces

Larger furniture, sculptures and statement pieces may require a specialist furniture courier. Where a standard delivery rate cannot be calculated accurately online, we may contact you before dispatch to confirm the most suitable delivery arrangement and any applicable charge.

For some oversized items, customers may also choose to arrange collection using their own insured courier. Please contact us before booking a courier so we can confirm collection details and availability.

Access

Please tell us before delivery about restricted access, stairs, narrow doorways, parking restrictions or anything else a courier should know. Customers are responsible for checking that larger items will fit through access points and into the intended space.

Delivery times

Lead times vary by product and supplier. We will provide or confirm an estimated delivery timeframe for your order. Unless a different timeframe has been agreed with you, goods will be delivered in accordance with your statutory rights.

Returns & Cancellations

Change of mind – online orders

For most standard products purchased online, you can tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the item.

Please contact us at hello@grandads-shed.com or 01759 306777 before returning an item so we can provide the appropriate return instructions.

Items should be returned in good condition. Where permitted by law, customers are responsible for the direct cost of returning unwanted goods. For large furniture or statement pieces, return transport can be significant, so please contact us before arranging collection.

Where a cancellation right applies, we will refund the product price and the standard outbound delivery cost in accordance with UK consumer law. If an upgraded delivery service was chosen, the additional premium delivery cost may not be refundable.

Custom-made and personalised items

Change-of-mind cancellation rights do not normally apply to goods made to your specification or clearly personalised. This does not affect your rights if an item is faulty, damaged or not as described.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or is not as described, please contact us as soon as possible with your order details and photographs where helpful. We will work with you to resolve the issue in line with your statutory rights.

Sale items

Sale items have the same statutory rights as full-price items.

Nothing in this policy affects your statutory rights.